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Station Boss
Free Trial

Support Services

We are here to help your department succeed. Real people, real answers, real fast.

Phone Support

888-753-0910

Speak directly with a support specialist who understands fire department operations.

Email Support

support@stationboss.net

Send us a detailed message and receive a response within one business day.

Live Chat

Available in-app

Chat with our team in real time directly from the Station Boss application.

Support Hours

Monday - Friday8:00 AM - 8:00 PM Eastern
Saturday9:00 AM - 5:00 PM Eastern
SundayEmail support only
Dedicated Account ManagersAssigned to your department

Free Onboarding Process

We do not just hand you a login and wish you luck. Our team walks with you every step of the way.

1

Kickoff Call

We schedule a 30-minute call to understand your department structure, workflows, and goals. This helps us tailor the setup to your needs.

2

Data Migration

Data migration is available for an additional cost. Our team can import your existing data from spreadsheets, legacy systems, or other fire RMS platforms. Some modules also support direct import.

3

Configuration

We configure Station Boss to match your department: stations, units, shift schedules, certification types, report templates, and notification preferences.

4

Train the Trainers

We train your designated trainers at no cost so they can bring the rest of the department up to speed using your existing training structure.

5

Go Live & Ongoing Support

You launch with confidence knowing our team is standing by. We monitor your account closely during the first 30 days and remain available for questions anytime.

Training Resources

Self-service resources available around the clock so your team can learn at their own pace.

Knowledge Base

Searchable library of articles, step-by-step guides, and troubleshooting tips covering every Station Boss feature.

Video Tutorials

Short, focused videos that walk you through common tasks like filing an incident report, creating a schedule, or running a report.

Webinars

Monthly live sessions covering new features, best practices, and advanced workflows. All webinars are recorded and available on demand.

Release Notes

Stay informed about new features, improvements, and fixes. We ship updates regularly and keep you in the loop.

Support Questions

Need Help Getting Started?

Our team is ready to help your department make the switch. Call, email, or chat with us today.

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