Dispatch Console
Real-time command and control for every active call
What is Dispatch Console?
The Station Boss dispatch console gives officers a real-time operational picture of every active call, every unit in service, and every member on duty. Unlike standalone CAD systems that focus solely on call intake and unit assignment, the Station Boss console integrates dispatch operations with the full depth of your department data — preplans, equipment status, personnel certifications, and unit capabilities.
The console displays active dispatches with status updates, unit locations, and elapsed time tracking. Officers can reassign units, update call priorities, add responding agencies for mutual aid, and close calls from a single interface. When a dispatch is created, the corresponding incident report is initiated automatically with pre-populated data, eliminating the duplicate entry that plagues departments using separate dispatch and RMS systems.
For departments without a dedicated dispatch center, the console serves as a lightweight dispatch platform. For departments with a county or regional dispatch center, the console provides supplemental situational awareness and internal unit tracking that county dispatch cannot see.
Key Capabilities
Active Call Dashboard
View all active dispatches on a single screen with call type, address, assigned units, elapsed time, and current status. Color-coded priority indicators provide instant situational awareness.
Unit Status Tracking
Track every unit's status in real time — available, responding, on scene, transporting, returning, out of service. Officers update status from the console or from their mobile device.
Integrated Preplan Overlay
When a dispatch address matches a preplan, building data, floor plans, hydrant locations, and hazard information display alongside the dispatch details. Responders access this data before arrival.
Resource Assignment and Reassignment
Assign and reassign units to calls based on availability, proximity, and capability. The console shows which units are available and their current location.
Mutual Aid Coordination
Add mutual aid agencies to active calls, track their unit assignments, and document mutual aid given or received. All mutual aid activity flows into incident reporting automatically.
Automatic Incident Report Creation
Every dispatch creates an incident report framework with pre-populated fields. When the call closes, the incident report is already partially complete, reducing post-call data entry.
Benefits
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Complete Operational Picture
See every call, every unit, and every member on one screen. No more radio traffic guessing games about who is where and what is happening.
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Faster Resource Decisions
Know exactly which units are available and where they are so you can make assignment decisions in seconds instead of calling around.
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Less Post-Call Paperwork
Dispatch data flows directly into incident reports. The less your crew has to re-enter, the faster reports get completed and the more accurate the data.
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Situational Awareness for Mutual Aid
When you are coordinating with other agencies, the console provides a shared view of resource deployment that improves coordination and accountability.
How It Works
- 1
Call Created
A dispatch is entered manually or received from a CAD integration. The console displays the call with address, type, and priority.
- 2
Units Assigned
Officers assign units to the call. Assigned units receive notifications and their status updates to responding. The console tracks elapsed time from dispatch.
- 3
On-Scene Operations
Unit status updates flow in as crews arrive and operate. Preplan data is available for command decisions. Mutual aid resources are tracked alongside department units.
- 4
Call Closed
When the call is closed, units return to available status and the incident report is ready for crew review with dispatch data pre-populated.
Frequently Asked Questions
- Does the dispatch console replace our county CAD system?
- No. The Station Boss dispatch console complements your existing CAD. It provides internal unit tracking, preplan integration, and incident report automation that county CAD systems do not offer. It can also function as a standalone dispatch tool for departments that self-dispatch.
- Can we use the console on a station display screen?
- Yes. Station Boss includes a display mode optimized for large screens. Many departments run the dispatch console on a TV in the bay or day room for constant situational awareness.
- How does the console get dispatch data?
- The console accepts data from CAD integrations, email parsing, manual entry, and webhook-based dispatch feeds. The method depends on your dispatch center's capabilities.
Ready to see Dispatch Console in action?
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Related Features
Dispatch Notifications
Every member knows about the call. Every officer knows who is coming.
Learn more →Incident Routing
The right units on the right calls, every time
Learn more →Resource GPS Tracking
Know where every unit is. Assign the closest resource. Measure every response.
Learn more →NERIS Incident Reporting
NERIS-compliant reports completed before you clear the scene
Learn more →